Change Maturity Audit & Roadmap to Build Change Capability
Problem (click image for a copy of the audit)
70% of business transformations fail because they can't keep up with the speed and volume of change. A mid-size company experiencing rapid growth through acquisition sought to mitigate failure in integrating operations, technology, and culture. I completed a change maturity audit and developed a roadmap to build change strategy, capacity, and capabilities.
Solution
Embed change strategy, capacity, and capability into the organization's culture, empowering people, processes, and technology for ongoing transformation. The 5 pillars: 1. Transformational leadership, 2. Standardized change processes, 3. Consistent execution, 4. Competence, and 5. Socialization. Everyone plays a role in change, starting with embracing it—and excelling in their part. I build change infrastructures that strengthen each pillar.
Results
A nimble, resilient organization set to thrive through growth and change.
Technology Upgrade
Problem (click image to see a video)
SC Johnson needed to upgrade an outdated server because it would no longer be supported by Microsoft. Continuing to use the outdated server increased risk of cybersecurity breach and the effective use of thousands of applications across the global infrastructure. The company needed to identify all of the applications that were hosted on the retiring server and transfer those applications to a viable one. Given the size and scope of the company, turnover, and legacy technology, identifying applications to transfer required an audit and testing apps on the new server. This required help from the owners who were not always dedicated. Thow who used or owned applications were generally not aware of the server their apps ran on or the technology architecture that secured their applications.
Solution
Audit the organization's technology. Identify and engage users in testing their applications on the new server. Coordinate a scheduled migration to ensure business continuity. Assigning application ownership. Educate the application owners of the process. Click the image to the right to watch a video used to introduce the project and educate users on basic technology infrastructure.
Results
All applications were discovered and migrated without disruption and with 100% engagement and satisfaction of employee app owners and senior leadership.
Integrity Every Day - Case Study in Global Compliance
Problem (Click image for copy of Integrity Phase 1 Plan)
This company faced federal oversight to overhaul its global compliance program, with significant fines already paid and more at stake if the transformation failed. Given that 70% of change efforts fall short, and 90% of those failures stem from people and organizational issues, a basic email or annual meeting message wouldn't suffice. A holistic approach was essential to embed compliance into the company's culture. Change was needed at every level: enterprise ("tone-at-the-top"), team ("mood-in-the-middle"), and individual ("feet-on-the-street"). (Click the image to the left to read the Integrity Phase 1 Plan)
Solutions (Click Image for copy of Integrity Phase 2 Plan)
Success hinged on two key principles: first, starting with the right message, and second, recognizing that the medium is the message—everything communicates, from structures and policies to actions and even silence. I set the tone at the top with the "Integrity Every Day: Own, Act, Win" message from leadership, empowered managers to lead integrity rallies and encourage open dialogue, and ensured individual accountability through actions reinforced in performance reviews and job descriptions. (Click the image to the left to read the Integrity Phase 2 Plan)
Results (Click image for copy of Moment's of Truth)
Integrity emerged as a sustaining core value. Our ethics message became a part of the regular company drumpbeat with monthly Moments of Truth podcasts and team discussions. The company earned recognition by Ethisphere Magazine as one of the World's Most Ethical Companies - a place they have held since. Employees proudly signed and displayed a banner committing to "live with integrity every day," sparking a viral movement across teams worldwide. This unaided initiative reflected the company’s deep-rooted commitment to ethical practices. (Click the image to the left to listen to the Moments of Truth podcast and read the manager's talking points.)
